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Thursday March 1, 8:06 am Eastern Time
ESI Announces a New Suite of Applications for the Telecommunications Industry: Revenue ERA - For Revenue Expansion, Revenue Retention and Revenue Assurance Solutions
Record Revenues of Approximately $406 Million for Year 2000
HERZLIYA, Israel--(BUSINESS WIRE)--March 1, 2001--ESI, a Formula Group
(Nasdaq: FORTY - news)company, is introducing a new suite of applications, Revenue ERA, into the field of telecom service providers and banking.
These applications are developed based on ESI's flagship product Logist, a leading platform for knowledge-based decision-making systems.
The Revenue ERA suite of applications - Revenue Expansion, Revenue Retention and Revenue Assurance - helps organizations to give their customers personalized offers, to improve their service level, to decrease churning rates and to avoid revenue leakage and billing errors.
Revenue ERA provides the telecom and banking industries with the ability to optimize service operations and increase cost-effectiveness. On top of business layer applications like Billing & Customer Care, CRM, Call Center and others, Revenue ERA adds decision-making and optimization tools to leverage the company's competitive edge by: detecting billing errors, providing "intelligent" recommendations for handling customers, and automatically and optimally scheduling and assigning service representatives to contact centers and field service tasks.
Revenue ERA uses ESI's innovative reasoning engine Logist, a highly sophisticated system with a wide range of capabilities that allow decision-makers to manage their organization's knowledge swiftly and effectively: capturing the human thought and deduction process, writing business rules in natural human language, collecting knowledge from several experts into a single system, sharing the knowledge of a specific expert, and more.
Revenue ERA which has elicited deep interest in numerous organizations all over the world, will be launched officially at the CeBIT 2001 exhibition in Hannover, Germany in March 2001.
ESI is a Formula Group company, and it is an acclaimed leading provider of knowledge-based solutions and expert system technologies for decision making in the fields of telecom and banking.
Contact
ESI
Chen Scaldman, +972-9-9702522
Fax: +972-9-9702555
Mobile: +972-58-494500
 
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